Privacy Policy

Information you provide directly, including:

• Name, email address, phone number, and mailing address
• Service address and property details (e.g. roof, gutter, and siding condition)
• Details you include in a form, message, estimate request, or roof checkup
• Billing information and service/maintenance history
• Communications and correspondence with our team

Information collected automatically when you visit our website, such as IP address, browser and device type, pages visited, and referring URLs — collected via cookies and similar technologies (see "Cookies & Tracking" below).

Analytics data — with your consent, we may use website analytics (for example Google Analytics 4) to understand traffic and improve the site. Analytics cookies do not load until you allow them (see "Your Choices").

Call & form tracking — we collect information you submit through our website forms and may receive call detail associated with marketing phone numbers. We do not claim to record calls by default; if a call is recorded, you will be notified where required by law.

We use the information we collect to:

• Provide, schedule, and complete service and estimate requests
• Process payments and send invoices
• Send service reminders, appointment updates, and — with consent — text messages
• Respond to inquiries and provide customer support
• Measure and improve our marketing, services, and website experience
• Detect, prevent, and address fraud, security, and technical issues
• Comply with legal obligations

We do not sell your personal information, and we do not "share" it for cross-context behavioral advertising as those terms are defined under California law.

We may share information with:

• Service providers who operate our business on our behalf (e.g. scheduling/CRM, hosting, analytics, call handling, payment processing) under contracts requiring them to protect your data
• Financing partners you choose to apply with (application and payment are handled on the partner's own secure platform — see "Payments & Financing")
• Authorities or third parties when required by law, or to protect our rights, safety, or property

If you provide your mobile number and opt in — for example, by checking the SMS consent box on a form on this site — you agree to receive recurring text messages from Northern Pacific Roofing related to your inquiry, appointments, and service. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe and HELP for help. Consent to receive text messages is not a condition of any purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile opt-in and consent are never sold or shared. Numbers may be disclosed only to the messaging providers that deliver the texts you requested on our behalf.

Depending on where you live, you may have some or all of the following rights over your personal information:

• Know/access the personal information we hold about you and how we use it
• Request correction of inaccurate information
• Request deletion of your personal information
• Obtain a portable copy of your information
• Opt out of the "sale" or "sharing" of personal information and of targeted advertising
• Limit the use of sensitive personal information
• Opt out of marketing communications
• Not receive discrimination for exercising your rights

California residents (CCPA/CPRA). You have the rights above, including the right to opt out of sale/sharing. Because we do not sell or share personal information for cross-context behavioral advertising, there is no sale/share to opt out of — but you can still limit optional data collection and record your preference on our Your Privacy Choices page, which also honors GPC.

Governing state. These practices are designed for our California operations. Residents of other U.S. states with comprehensive privacy laws may have comparable rights; contact us to exercise them.

To exercise any right, contact us using the details below. We will verify your request and respond within the time the applicable law allows. You may use an authorized agent where permitted.